Privacy Policy

1. Information we collect

We may collect the following types of information:

• Contact details — name, email address, and phone number you provide through our contact forms, discovery call scheduler, or chatbot.
• Business details — information about your business stage, team size, and goals that you share when qualifying your needs.
• Technical data — browser type, device information, and usage data collected automatically when you visit the Site.
• Communications — records of your correspondence with us so we can respond and improve our service.

2. How we use your information

We use the information we collect to:

• Respond to inquiries and provide requested information
• Schedule and manage discovery calls and consultations
• Deliver, support, and improve our web and AI services
• Send relevant updates and communications you've opted into
• Comply with legal obligations and protect against fraud

3. AI tools & HIPAA considerations

We understand that some clients operate in healthcare and regulated environments. Our AI assistant and automation tools are not intended to receive, store, or process protected health information (PHI) and are not configured as HIPAA-compliant systems. Please do not share medical records, diagnoses, or other protected health information through our forms, chatbot, or any unsecured channel.

Our AI tools will not provide medical advice, diagnosis, or treatment recommendations. If you require HIPAA-compliant handling of sensitive data, please let us know so we can discuss whether a separate, properly secured solution is appropriate for your engagement.

4. Information sharing

We do not sell your personal information. We may share information with trusted service providers who help us operate the Site and deliver services (for example, booking, email, and analytics platforms), under agreements that require them to protect your data. We may also disclose information when required by law or to protect our rights and safety.

5. Data retention

We retain personal information only as long as needed to fulfill the purposes described here, comply with legal obligations, or resolve disputes. You may request deletion of your information at any time by contacting us.

6. Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at ljennings@jenningspracticesystems.com.

7. Cookies & tracking

Our Site may use cookies and similar technologies to understand how visitors use it and to improve performance. You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

8. Contact

This privacy policy is governed by the laws of the State of Ohio. For privacy questions or requests, contact Jennings Practice Systems at ljennings@jenningspracticesystems.com or 614-540-9132.